Organizations are leveraging generative AI to improve health-care quality, railway operations and critical communications.
2024 was earmarked as the year generative AI would help organizations realize productivity gains, cost reduction and even revenue generation. Progress has been promising.
Sixty-five percent of businesses regularly use GenAI in at least one business function—double from a year ago, according to this McKinsey report.
The average organization uses GenAI in two functions, most often in marketing and sales and in product and service development, the consultancy found.
Some organizations are seeing more significant benefits from their GenAI investments that are leading to tangible human progress, including better patient outcomes, enhanced public information services and even increased safety.
GenAI Use Cases Are Furthering Human Progress
Northwestern Medicine, a non-profit healthcare system, has embraced GenAI to improve the quality of patient care at its 11 hospitals.
The healthcare organization is using Automated Radiology Interpretation and Evaluation System (ARIES), a multimodal small language model, to quickly review chest X-ray images, rapidly providing physicians with diagnostic findings and detecting anomalies that traditionally took hours of review. ARIES enables radiologists to interpret the images, identify the most critical patients and address their health issues faster.
It’s also proving to be rocket fuel for physician productivity, providing a 40% efficiency lift.
“When one of our more junior radiologists first worked with ARIES, it took his productivity level to that of someone with 15 or 20 years more experience — without any drop-off in quality,” said Dr. Samir Abboud, chief of emergency radiology at Northwestern Medicine.
Switching gears to transportation, railway operations are notoriously manual enterprises, but some companies are working to change that.
Duos Technologies is using AI and GenAI to help organizations augment the safety of railway operations. The company developed an automated Railcar Inspection Portal (rip®) with a trackside edge data center that uses AI to inspect trains in real time, improving inspection efficiency and safety.
AI enables rip® to capture and analyze 360-degree images of every train car in just seconds, including passenger cars traveling over 125 miles per hour. The automated approach has boosted inspection accuracy by 8x, while providing a 120x inspection performance boost over manual operations.
“By freeing up more people to be fixers instead of finders, railroads decrease their dwell time and improve their bottom line”, said Mark Smith, chief mechanical officer of Duos Technologies.
Leaning into its AI capabilities, Duos is currently building a GenAI system that will analyze pictures of a part when it’s new and when it’s broken and create images that depict what it looks like just before it breaks. The company’s AI models can use these images to improve inspection accuracy through prediction.
Digital assistants continue to provide a convenient on-ramp to democratizing information access for citizens. Exhibit A is the City of Amarillo in Texas, which uses AI to democratize access to city services for the 24% of its population which does not speak English. Sixty-two languages and dialects are spoken at one middle school alone.
“How do you bridge that communication gap and build relations with those communities?” said Rich Gagon, the City of Amarillo’s CIO and assistant city manager.
Gagnon and his staff provided an answer in creating Emma, a GenAI digital assistant that answers citizen and visitor questions about park facilities and other nonemergency information in multiple languages, all from the city’s website. Whereas most chatbots are faceless programs, Emma is a large language model-powered “digital human,” a virtual representation of a person citizens can interact with more naturally through the city’s website.
It’s clear that organizations across diverse sectors are realizing real business value from GenAI.
The Path to Success Goes Through Partners
What do Northwestern Medicine, Duos Technologies and the City of Amarillo have in common? A trusted partner: Dell Technologies.
Northwestern Medicine partnered with Dell’s HPC & AI Innovation Lab to build and test workflow solutions prior to deploying them in their own IT environment, via a secure colocation facility. Northwestern Medicine is currently working on several other projects that will use Dell’s AI infrastructure, including building a predictive model for its electronic medical record system.
Duos is using Dell AI edge and data center solutions. IT staff remotely manage and update Dell PowerEdge servers using automated processes and proactive maintenance strategies enabled by the iDRAC management platform. They also automate parts-ordering processes through Dell ProSupport Plus. Repairs that took days to complete using previous solutions now take minutes.
In Amarillo, GenAI consultants from Dell Professional Services helped advise Gagnon and his team on a technology roadmap for building Emma and managing the data in the city’s LLMs and GenAI applications.
Dell is leaning into its strength as an end-to-end solution provider for customers’ AI initiatives. Key to this is the Dell AI Factory, which spans data, infrastructure, professional services, an open ecosystem and use cases. The Dell AI Factory uses modular infrastructure to give organizations the flexibility to adapt as they seek to achieve their desired business outcomes.
Meanwhile, Dell’s professional services organization helps organizations prepare their data and identify and execute use cases.
The Dell AI Factory provides the path for organizations to produce repeatable results as they work to create content, automate operations and generate insights at scale.
Learn more about the Dell AI Factory in this webinar.
